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Date(s) - 09/11/2018
8:00 am - 12:00 pm

Embassy Suites, Independence

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Customer Service Superiority – Differentiate & Dominate

Cost: $60 = 1st staff person and other staff = $50 per person

Successful service companies dominate their marketplace by NOT blending in.  They differentiate their services and deliver exceptional customer experiences.  In this seminar, you will learn how to leverage common sense behaviors into relationship-building strategies.  You will also learn processes that will enable your front-line team to handle difficult customers.  The flowcharts, templates and diagrams in this seminar are worth the price of admission.  You will learn tactics you can use IMMEDIATELY.

Attendees Will Learn To…

  • Boost revenue opportunities using proven techniques that customers can’t ignore
  • Develop “Power Scripts” that elevate your company image on every call
  • Reduce stress & increase productivity for your Customer Service team
  • Transform angry customers into fans
  • Maximize every opportunity to make a terrific first impression

Speaker: Steve Coscia, CSP

Steve Coscia helps companies to make more money and retain more customers by achieving world-class service status. Thousands of professionals’ benefit from Steve’s instruction and his HVAC Customer Service Handbook.  Steve is one of the most quoted authorities in the customer service industry.

CEUs / Food and Beverages will be provided

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Bookings are closed for this event.