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Date(s) - 03/14/2019
5:30 pm - 7:30 pm

Winking Lizard

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Create an Experience that LASTS- for your customers and your brand

Do you know that your business is in the hospitality business?  No matter what you do and what you sell, you’re in the hospitality business.

The challenge in business today is that most people think only restaurants, hotels, and others are in this category. But if hospitality is the art of making a personal connection between you and someone else…well, then aren’t we all in the hospitality business?

Speaker Bob Pacanovsky will show you how you can be in the hospitality business by Creating an experience that LASTS- from the minute they start looking at your business to where they become a Brand Ambassador for your business!


  • The difference between Customer Service and Customer Experience
  • How the acronym LASTS plays a crucial role in delivering this customer experience
  • Identifying the “Impact Points” for your business and how they relate to the Customer Experience
  • 6 ways to create loyal and raving fans for your business


Bob Pacanovsky

An entrepreneur for more than 20 years, primarily in the hospitality industry, Bob and his team had one opportunity to create both a wow experience and a lasting impression on his customers and their guests. He has turned that expertise into a series of keynote speeches and trainings he calls the “Black Tie Experience.”

Bob launched a new company in January, 2015, after selling his catering and event company that he founded in 2000. He has now turned his attention to delivering the Black Tie Experience to companies and associations of all sizes!

Bob has achieved Professional Member status of the National Speakers Association. He has spoken throughout the United States to numerous companies, associations and organizations.

Bob is a graduate of The University of Akron with a Bachelor’s Degree in Finance. He was chosen as a Distinguished Sales & Marketing Executive from Sales & Marketing Executives International. He is a Leadership Akron-Class 23 graduate and serves on the boards of OPEN M, Goodwill Industries, the Greater Akron Chamber- Small Business Council, The COSE Board of Advisors, and is the co-president of the NSA (National Speakers Association) – Pittsburgh Chapter.

He serves as a speaker and facilitator for the following organizations- Leadership Akron, The Corporate University at Kent State Stark, Heart to Heart Communications and ElderCare Professionals of Ohio.



Bookings are closed for this event.